KV Marketing Solutions is hiring a confident and solution-oriented Complaints & Escalation Specialist to handle complex customer complaints and high-level escalations for an Australian movers and packers company.
Role Highlights:
- Location: Sector 83, Mohali
- Industry: Australian Movers & Packers / Logistics
- Experience: 1 to 4 years in International BPO Voice Process
- Shift: Early morning, starting at 6:00 AM / 7:00 AM
- Working Days: 5 days a week, fixed weekends off
- Salary: ₹22,000–₹30,000 per month
- Cab Facility: Available
- Qualification: Graduation preferred
Key Responsibilities:
- Handle complex complaints, escalations, and service-related disputes.
- Investigate issues, identify root causes, and provide effective resolutions.
- Confidently manage irate customers using excellent communication, rebuttal, and conflict-resolution skills.
- Coordinate with internal teams to resolve critical issues promptly.
- Take ownership of cases, ensure timely follow-ups,
and maintain accurate records.
Required Skills:
- 1 to 4 years of International BPO Voice Process experience; complaints or escalation handling preferred.
- Excellent English fluency and confidence in handling difficult conversations.
- Strong problem-solving, negotiation, rebuttal, and decision-making skills.
- Ability to take ownership and resolve high-level customer issues professionally.
Contact HR: +91-XXXXXXXXXX (Manveet Singh)
Share your CV directly via WhatsApp.
Pay: ₹22,000.00 - ₹30,000.00 per month
Advantages:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)