KakkanadMagic Frames is a premier brand in Malayalam cinema production, distribution, and exhibition. Located in Kakkanad, Kochi, Magic Frames Cinemas delivers a premium movie-going experience equipped with state-of-the-art 4K LED, HDR, and Dolby Atmos audio technology. We are committed to providing world-class entertainment alongside exceptional customer service. As we continue to grow, we are looking for passionate, dependable team members in Kakkanad to join our frontline operations across Billing, Ushering, and Customer Care Management.

- Cinema Operations Associate (Billing / Ushering / Customer Care)
- Frontline Staff – Magic Frames Cinemas, Kakkanad

Job Description:

Location: Kakkanad, Kochi, Kerala

Employment Type: Full-time / Shift-based

About the Role:

Magic Frames Cinemas is hiring energetic and customer-focused individuals to join our theater operations team in Kakkanad. As a Customer Care & Operations Associate, you will play a key role in ensuring our patrons enjoy a seamless and memorable cinema experience.

Candidates will be cross-trained across key operational areas including Ticket Billing, Guest ushering, and Front-Desk Customer Assistance.

Key Responsibilities:

- Billing & Box Office: Issue movie tickets and snacks efficiently at POS counters, handle cash/online transactions accurately, and answer customer queries regarding showtimes and offers.
- Ushering & Hall Operations:



Guide guests to their assigned seats, manage entry ticket scanning, maintain order inside theater auditoriums, and ensure halls are clean between showtimes.
- Customer Care: Assist visitors with friendly service, resolve general inquiries or seating issues promptly, and maintain a high standard of hospitality.
- Operations: Coordinate with the floor management team to ensure smooth crowd flow during peak hours and weekend shows.

Requirements / Qualifications:

- Education: Higher Secondary (10+2) or Diploma/Degree in any field.
- Experience: Freshers welcome! Prior experience in retail, hospitality, customer support, or multiplexes is a plus.
- Language: Fluency in Malayalam; basic working knowledge of English or Hindi is preferred.
- Skills: Friendly demeanor, strong communication skills, basic computer/POS handling skills, and ability to work flexible shifts (including evenings and weekends).

Key Perks & Perks:

- Dynamic and exciting work environment within the film & entertainment industry.
- Comprehensive training for freshers.
- Opportunity for internal growth into supervisory/management roles.
- Competitive salary package based on experience.

Pay: From ₹15,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Paid time off

Work Location: In person

📌 Coustomer care executive (Kakkanad)
🏢 MAGIC FRAMES CINEMAS
📍 Kakkanad