Position: Cluster Manager – Operations
Department: Operations
Work Location: As per business requirement
Employment Type: Full-Time

Job Summary

We are looking for a agile and result-oriented Cluster Manager to oversee logistics operations across multiple hubs or delivery locations. The candidate will be responsible for managing daily operations, leading rider/delivery executive teams, ensuring timely deliveries, improving operational efficiency, and achieving performance targets.

The ideal candidate should have strong experience in last-mile delivery, logistics operations, rider management, and team leadership.

Key Responsibilities

1. Cluster & Operations Management

- Manage day-to-day operations across multiple hubs, clusters, or delivery locations.
- Ensure smooth pickup, dispatch, delivery, and return operations.
- Monitor daily operational performance, productivity, and service quality.
- Ensure timely deliveries and adherence to operational processes and SOPs.
- Identify operational challenges and implement corrective actions.

2. Rider & Delivery Team Management

- Recruit, onboard, train, and manage delivery riders and delivery executives.
- Monitor rider attendance, productivity, delivery performance, and availability.
- Ensure adequate rider deployment based on order volume and business requirements.
- Handle rider grievances, absenteeism, attrition, and performance-related issues.
- Maintain rider discipline and ensure compliance with company policies.

3. Performance & Target Achievement

- Track key performance indicators (KPIs), including on-time delivery, order fulfilment, rider productivity, and customer complaints.




- Drive operational efficiency and minimize failed deliveries, cancellations, and returns.
- Prepare daily, weekly, and monthly performance reports.
- Implement strategies to improve productivity and reduce operational costs.

4. Stakeholder & Team Coordination

- Coordinate with hub managers, dispatch teams, customer support, and central operations.
- Resolve escalations related to delayed deliveries, rider issues, and customer complaints.
- Ensure smooth communication between field teams and management.
- Conduct regular team reviews and performance meetings.

5. Compliance & Safety

- Ensure adherence to safety standards, delivery protocols, and operational policies.
- Maintain accurate operational records and rider documentation.
- Ensure proper handling of shipments, cash, and delivery-related transactions, wherever applicable.

Required Skills & Qualifications

- Graduate in any discipline; a relevant logistics or operations qualification is an advantage.
- Experience in logistics, last-mile delivery, e-commerce, courier, or quick-commerce operations.
- Proven experience managing delivery riders, field teams, or hub operations.
- Strong leadership, team management, and problem-solving skills.
- Good understanding of delivery operations, route planning, and rider productivity.
- Ability to work with operational dashboards, Excel, and reporting tools.
- Strong communication, coordination, and decision-making abilities.
- Willingness to travel between hubs or delivery locations as required

Pay: ₹700,000.00 - ₹800,000.00 per year

Benefits:

- Adaptable schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Cluster Manager – Logistics Operations (Mumbai)
🏢 BOI Digital Marketing
📍 Mumbai