Job Description

Neo Tokyo is looking for a friendly, customer-oriented, and enthusiastic Customer Service Executive / Pre Sales Executive to join our team. The ideal candidate should have good communication skills, the ability to handle customer inquiries professionally, and a basic understanding of computer hardware and components.

Candidates who are interested in computers, PC building, and technology products will be preferred.

Key Responsibilities

- Handle customer inquiries through phone calls, WhatsApp, email, and direct interactions.
- Provide customers with accurate information about products, pricing, availability, warranties, and services.
- Possess a basic understanding of computer hardware, including processors, motherboards, RAM, SSDs, graphics cards, power supplies, and other PC components.
- Assist customers with basic product-related queries and recommend suitable products based on their requirements.
- Coordinate with the sales and technical service teams to address customer concerns and service requests.
- Follow up with customers regarding repairs, service updates, product deliveries, and pending inquiries.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain customer records, feedback, inquiries, and follow-up details.
- Support the sales team by converting customer inquiries into potential sales.




- Build and maintain positive customer relationships to improve customer satisfaction.
- Ensure professional communication and comply with company policies and procedures.

Requirements

- Minimum qualification: Plus Two / Diploma / Degree in any discipline.
- Basic knowledge of computer hardware and PC components is mandatory.
- Good communication and interpersonal skills.
- Basic computer skills and familiarity with MS Office or similar applications.
- Ability to handle customers patiently and professionally.
- Good coordination, follow-up, and problem-solving skills.
- Willingness to learn about new products and technology.
- Previous experience in customer service, sales support, IT, or electronics retail will be an advantage.
- Knowledge of PC building and computer troubleshooting will be an added advantage.

Employment Details

- Job Type: Full-Time
- Work Mode: On-site
- Probation Period: Three months
- Salary: Rs.15,000/- to Rs.20,000/-
- Working Hours: As per the company's assigned shift schedule

What We Are Looking For

We are looking for someone who enjoys interacting with customers, has a basic understanding of computer hardware, and is eager to develop their product knowledge while delivering excellent customer service.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Versatile schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive/ Pre- Sales Executive (Vennala)
🏢 Neo Tokyo
📍 Vennala