Position: Patient Relations Executive (PRE)
Department: Patient Relations / Front Office
Experience: Minimum 4 years of relevant experience in a multispecialty hospital

CONTACT :+91-XXXXXXXXXX

Job Summary

We are looking for an experienced Patient Relations Executive (PRE) with a minimum of 4 years of experience in a multispecialty hospital. The candidate will be responsible for ensuring a positive patient experience, addressing patient concerns and grievances, coordinating with various hospital departments, and maintaining high standards of patient satisfaction and service quality.

Key Responsibilities

- Serve as the primary point of contact for patients and attendants regarding their queries, concerns, and service requirements.
- Handle patient feedback, complaints, grievances, and service-related issues professionally and promptly.
- Coordinate with clinical and non-clinical departments to resolve patient concerns effectively.
- Ensure timely follow-up and closure of patient complaints.
- Assist patients and attendants with hospital processes, including appointments, admissions, discharges, investigations, billing, and other services.
- Conduct regular patient rounds and proactively identify areas of concern.
- Collect and analyze patient feedback and communicate recurring issues to management.
- Maintain proper records of patient complaints, feedback, resolutions, and follow-ups.
- Coordinate with doctors, nursing staff, front office, billing, insurance, diagnostics, housekeeping, and other departments to ensure smooth patient flow.
- Support the hospital in improving patient experience and service quality.
- Handle difficult or sensitive situations with empathy, patience, and professionalism.
- Escalate critical complaints or unresolved issues to the appropriate authority.
- Educate patients and attendants regarding hospital policies, procedures, and available services.
- Assist in patient satisfaction surveys and service-quality initiatives.
- Participate in patient-experience audits, quality-improvement programs,



and hospital events.
- Ensure compliance with hospital policies, patient rights, confidentiality, and applicable quality standards.
- Maintain professional communication and a patient-friendly environment at all times.

Qualification

- Graduate in any discipline; preferably Healthcare Management / Hospital Administration / Nursing / Life Sciences
- Minimum 4 years of experience in Patient Relations / Patient Experience / Front Office / Hospital Administration.
- Mandatory experience in a multispecialty hospital.
- Good knowledge of hospital operations and patient-care processes.

Key Skills

- Excellent verbal and written communication skills.
- Strong interpersonal and customer-service skills.
- Patient-centric and empathetic approach.
- Good complaint-handling and conflict-resolution skills.
- Robust coordination and follow-up abilities.
- Ability to work under pressure in a hospital environment.
- Good knowledge of hospital departments and workflows.
- Proficiency in MS Office and hospital information systems.
- Professional appearance and positive attitude.
- Ability to communicate effectively with patients, attendants, doctors, and hospital staff.

Preferred Candidate Profile

- Minimum 4 years of experience in a multispecialty hospital.
- Experience handling VIP patients and sensitive patient concerns is preferred.
- Experience in patient grievance management and patient satisfaction initiatives will be an advantage.
- Candidates with experience in NABH-accredited hospitals will be preferred.
- Strong ability to coordinate with multiple departments and ensure timely resolution of patient issues.

Key Performance Indicators (KPIs)

- Patient satisfaction scores.
- Timely resolution and closure of complaints.
- Patient feedback and grievance management.
- Effective coordination with hospital departments.
- Reduction in repeated patient complaints.
- Quality and accuracy of patient-relations documentation.
- Compliance with hospital policies and patient-safety standards.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 HOSPITAL PRE (Hyderabad)
🏢 Revive Plus Multispecialty Hospital
📍 Hyderabad