Insights & Analysis

DGS India - Mumbai - Thane Ashar IT Park

About the job

Role: Senior Analyst - Qualtrics

Experience: 3-7 years

Location: Mumbai

Shift: 10 AM - 7 PM

Must have skills: Qualtrics and Customer XP (CX) Certification

Positive to have skills: Additional Qualtrics platform certifications

Key Responsibilities

- Independently support the implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
- Gather business requirements and assist in translating them into scalable CX solutions.
- Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.
- Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
- Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.
- Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.
- Configure and support integrations between Qualtrics and enterprise systems, including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.
- Develop, test, troubleshoot,



and maintain API-based integrations and automated data exchange processes.
- Participate in solution design discussions, effort estimation, and technical feasibility assessments.
- Support client demonstrations, Proof of Concepts (POCs), and solution walkthroughs as required.
- Provide recommendations based on CX best practices and prior implementation experience.
- Collaborate with internal and client stakeholders to ensure successful project delivery.
- Perform testing, quality assurance, issue resolution, and post-deployment support activities.
- Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.
- Contribute to knowledge sharing and support junior team members on implementation best practices.

- Qualtrics CustomerXM (CX) Implementation
- Experience working on Customer Experience (CX) programs
- Qualtrics Workflow & Digital Feedback Configuration
- API Integrations & Data Management
- Problem Solving & Analytical Thinking
- Stakeholder Collaboration
- Excellent Verbal & Written Communication Skills

📌 Senior Analyst - Qualtrics (India)
🏢 Merkle
📍 India