Client Care Advisor – UK Sales | Remote | Base Salary + Uncapped Commission

Company: Brivon Care
Location: Remote – Anywhere in India
Job Type: Full-time
Working Days: Monday to Friday
Working Hours: 9:00 AM – 6:00 PM UK Time
Salary: ₹15,000 – ₹60,000 per month (including performance-based commissions)
Experience: 3+ years in international sales / UK or US voice process

About Brivon Care

Brivon Care is a growing UK-based live-in care marketplace helping families across England, Scotland and the wider UK find experienced, carefully vetted live-in carers for their loved ones.

We work with families who need support for elderly relatives, individuals living with dementia and people requiring assistance with everyday activities.

Our goal is to make arranging live-in care straightforward, transparent and reassuring by connecting families with carers who suit their individual needs, personalities and preferences.

As we continue expanding, we’re looking for ambitious, confident and results-driven Client Care Advisors to join our remote sales team in India.

This is an excellent opportunity for experienced sales professionals who enjoy helping people, taking ownership of customer relationships and earning commissions based on their performance.

About the Role

This is a full-cycle sales role, NOT simply an appointment-setting or customer service position.

You will be responsible for managing the complete customer journey, from the initial enquiry through to successfully converting the customer into an active live-in care placement.

You’ll speak directly with families based in the United Kingdom who are exploring live-in care for their loved ones.

Your responsibility will be to understand their requirements, explain how Brivon Care works, build trust, overcome objections and guide them through selecting a suitable carer.

You will own the entire sales journey from initial contact to successful sign-off.

This includes managing enquiries, arranging assessments, coordinating suitable carer introductions with our matching team, following up with families and securing confirmed placements.

You’ll receive support from our recruitment, carer-matching and operations teams throughout the process.

Key Responsibilities

1. Lead Management & Customer Engagement

- Contact potential customers who have enquired about live-in care through our website, marketing campaigns and other lead-generation channels.
- Manage inbound and outbound calls with UK-based customers.
- Build relationships with families who are considering care for their loved ones.
- Understand each customer’s circumstances, requirements, concerns and expectations.
- Identify customer needs and assess whether our introductory live-in care service may be suitable.
- Maintain consistent follow-up with potential customers until a decision is reached.

2. Full-Cycle Sales & Conversion

- Take complete ownership of leads from the initial enquiry through to successful placement.
- Explain Brivon Care’s services, pricing, processes and perks clearly and confidently.
- Build trust and confidence with customers considering live-in care.
- Handle objections relating to pricing, timing, care suitability and family decisions.
- Guide customers through completing their care assessment.
- Coordinate with our carer-matching team to identify suitable carers.
- Present suitable carer profiles and explain why particular candidates may be a good match.
- Arrange introductory conversations between families and carers.
- Follow up with customers to obtain feedback and progress their decisions.
- Negotiate and close sales professionally.




- Convert suitable enquiries into confirmed, paying live-in care customers.

3. Customer Relationship Management

- Act as the main point of contact throughout the customer’s initial care journey.
- Ensure families receive timely updates and clear communication.
- Maintain accurate CRM records, call notes and follow-up activities.
- Coordinate internally with our operations and carer-matching teams.
- Ensure smooth handovers once a placement has been confirmed.
- Identify opportunities to support customers requiring ongoing or additional care.

4. Sales Targets & Performance

This is a performance-driven role with clear expectations.

You will be responsible for:

- Achieving individual sales and conversion targets.
- Maintaining consistent daily outbound and inbound calling activity.
- Managing and progressing your assigned sales pipeline.
- Following up proactively with customers.
- Converting qualified enquiries into confirmed placements.
- Maintaining accurate records and providing regular pipeline updates.
- Taking accountability for your own sales performance.

We are looking for individuals who take ownership, show initiative and do not require constant reminders to follow up with customers.

Salary, Commission & Incentives

At Brivon Care, we believe strong sales performance should be recognised and rewarded.

Starting Fixed Salary: ₹15,000 to 60,000 + per month

Commission: Additional commission earned for successful sales and confirmed live-in care placements.

Total Monthly Earnings: Potential to earn ₹30,000–₹60,000, depending on individual sales performance.

Senior Sales Opportunities: Higher earning potential for experienced advisors consistently delivering strong results.

How Commission Works

You will have the opportunity to earn commission for every qualifying sale you successfully close.

For example:

- Successfully convert an enquiry into a confirmed live-in care placement.
- Earn commission based on the agreed commission structure.
- Increase your overall monthly earnings by consistently achieving successful placements.

The more qualifying sales you close, the greater your potential commission earnings.

Commission eligibility, qualifying criteria and payment arrangements will be explained during the recruitment process.

Career Progression

We believe in rewarding individuals who demonstrate strong performance, initiative and leadership potential.

Successful candidates may have opportunities to progress into:

- Senior Client Care Advisor
- Senior Sales Executive
- Sales Team Leader
- Sales Manager

Salary reviews and progression opportunities may be considered following successful completion of probation and subsequent performance reviews.

Experience & Qualifications

Essential Requirements

- Minimum 3 years of experience in international sales, inside sales, telesales or a relevant voice-based sales role.
- Experience communicating with UK or US customers.
- Excellent spoken and written English.
- Strong communication, persuasion and objection-handling skills.
- Experience converting leads into paying customers.
- Confidence conducting structured sales conversations.
- Experience working towards sales targets and KPIs.
- Strong customer relationship management skills.




- Ability to work independently in a fully remote workplace.
- Comfortable using CRM systems, email, WhatsApp and online communication tools.
- Ability to work UK business hours.

Preferred Experience

- Previous experience in a UK voice process.
- Experience in B2C sales.
- Experience handling warm leads and longer sales cycles.
- Experience in healthcare, home care, senior care or service-based sales.
- Experience managing customers from initial enquiry through to conversion.
- Previous remote working experience.

Previous experience in the care industry is advantageous but not essential. Training on Brivon Care’s services and processes will be provided.

What We’re Looking For

We’re particularly interested in candidates who:

- Are confident speaking with UK customers.
- Have excellent English communication skills.
- Understand how to build trust and close sales.
- Are comfortable handling objections.
- Take ownership of their leads and pipeline.
- Are proactive with follow-ups.
- Have a professional, empathetic and customer-focused approach.
- Are motivated by commissions and career progression.
- Can balance commercial targets with the sensitivity required when speaking to families arranging care for loved ones.

This role is best suited to someone who genuinely enjoys sales and wants to be rewarded for delivering results.

It is not suitable for someone looking for a purely administrative, customer service or appointment-setting position.

Work Requirements

Work Location: 100% Remote – Anywhere in India

Candidates from all cities and states across India are welcome to apply.

Working Hours: Monday to Friday, 9:00 AM–6:00 PM UK Time.

Candidates must be comfortable working hours that change with UK daylight saving time.

Successful applicants must have:

- A reliable laptop or desktop computer.
- Stable high-speed internet connectivity.
- A quiet, professional working environment.
- A suitable headset for customer calls.
- Reliable availability during UK working hours.

Why Join Brivon Care?

- Work remotely from anywhere in India.
- Opportunity to work directly with UK customers.
- Fixed salary plus performance-based commissions.
- Opportunity to manage the complete sales journey.
- Training and ongoing support.
- Performance-based progression opportunities.
- Growing UK business with opportunities for increased responsibility.
- Meaningful work helping families arrange suitable live-in care.

How to Apply

If you’re an experienced international sales professional who is confident speaking with UK customers and motivated by performance-based earnings, we’d love to hear from you.

Please apply with your updated CV, highlighting your international voice process, sales and customer conversion experience.

Shortlisted candidates will be invited to an interview and may be asked to complete a short sales communication assessment.

Job Type: Full-time
Work Location: Remote – India
Salary: ₹15,000–₹60,000 per month, including potential commissions
Schedule: Monday–Friday, UK business hours

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹60,000.00 per month

Application Question(s):

- Do you have experience building relationships with customers, following up enquiries and converting leads into sales or confirmed services?
- Are you comfortable making outbound calls and repeatedly following up warm leads while working towards conversion targets?
- Are you available to work full-time UK hours, Monday–Friday (approximately 1:30 PM–10:30 PM IST)?

Experience:

- International voice process: 1 year (Preferred)

Work Location: Remote

📌 Customer Care Executive (Hyderabad)
🏢 Brivon Care
📍 Hyderabad