Customer Support Executive – Banking Process

Job Location: Thane, Maharashtra
Job Type: Full-Time
Industry: Banking / Financial Services
Experience: Freshers and Experienced Candidates
Working Hours: 9:30 AM to 6:30 PM
Weekly Off: Sunday

Job Overview

We are looking for motivated and customer-focused individuals to join our team as Customer Support Executives for a banking-related customer service and sales support process in Thane, Maharashtra.

The selected candidates will assist customers with enquiries about banking products and services, provide accurate information, support relevant sales activities, and maintain high standards of customer service and communication.

This position is suitable for freshers seeking an entry-level opportunity as well as experienced candidates with customer service, telesales, or related experience.

Key Responsibilities

- Handle customer enquiries related to banking products and services.
- Provide accurate information about product features, advantages, and eligibility criteria.
- Understand customer requirements and communicate relevant product information.
- Support sales-related activities in accordance with company policies and applicable guidelines.
- Maintain professional communication and a positive customer experience.
- Update customer information and maintain accurate records in the designated systems.
- Follow standard operating procedures, quality guidelines, and compliance requirements.
- Escalate complex enquiries and unresolved concerns to the appropriate team.
- Work towards assigned customer service, productivity, and quality targets.

Eligibility Criteria

- Freshers and experienced candidates are welcome to apply.
- Good verbal and written English communication skills.
- Basic computer knowledge and familiarity with standard office applications.




- Good listening, interpersonal, and customer-handling skills.
- Professional attitude and willingness to learn banking-related products and processes.
- Ability to follow instructions, process guidelines, and quality standards.
- Candidates may be required to complete an English communication assessment, such as Versant, as part of the selection process.

Salary and Employment Options

Option 1: NAPS Employment

- Approximate monthly in-hand amount: ₹21,000.
- Eligibility and compensation are subject to the applicable NAPS scheme requirements, approved stipend or compensation structure, and relevant employment terms.

Option 2: Regular Employment

- Monthly CTC: ₹22,000.
- Approximate monthly in-hand salary: ₹18,600.
- Actual take-home pay will depend on the final salary structure and applicable deductions.

The applicable employment category, compensation components, deductions, and terms will be explained during the recruitment process.

Working Schedule

- Working Hours: 9:30 AM to 6:30 PM
- Weekly Off: Sunday
- Employment Type: Full-Time
- Work Location: Thane, Maharashtra

Transportation Facility

Pick-up and drop transportation assistance is available from Thane Station, subject to designated routes, schedules, and company policies.

Transportation assistance during training may also be available, subject to company policy.

Selection Process

The selection process may include an initial screening, an interview, and an English communication assessment, depending on the recruitment requirements.

Shortlisted candidates will be informed about the next steps.

How to Apply

Interested candidates can share their updated CV or resume using the contact details below.

Email: [email protected]
Contact Number: +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹21,000.00 per month

Work Location: In person

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