Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues via remote tools or on-site visits.System Setup and Configuration: Install, configure, and test operating systems, commercial applications, and computer peripherals like printers or scanners.Ticket Management: Record, track, and update IT support tickets in a help desk system with clear documentation of problems and fixes.Escalation of Issues: Forward complex or unresolved technical issues to specialized level-2/level-3 network, server, or security teams.Asset Maintenance: Manage technology inventory, handle hardware upgrades, and perform proactive software patching and updates.User Guidance: Provide basic training and step-by-step instructions to employees on using corporate applications and equipment safely
Pay: ₹18,887.09 - ₹39,358.67 per month
Perks:
- Paid time off
- Provident Fund
Work Location: In person
📌 Desktop Support Engineer (Chennai)
🏢 SBA Info Solutions Private
📍 Chennai
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