JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Why This Role Is Different
JLL is one of the world's leading professional services firms specializing in real estate and investment management, operating across 80+ countries. Our Corporate Functions Technologies (CFT) Finance team is at the forefront of transforming how JLL manages its global financial operations — and this role sits at the heart of that transformation.
Here's what makes this different: Most Order-to-Cash roles are ERP configuration and steady-state delivery. This one isn't. As Director of O2C Product Design with AI Innovation, you will shape the design and strategy of one of the first agentic AI transformations inside JLL's finance technology organization — systems that make invoicing, collections, and cash-application decisions autonomously, not just execute fixed rules.
As a key member of our existing O2C product focused team and working in conjunction with our JLL finance teams and our external delivery and vendor partners your role will be responsible for the delivery of various enhancements across O2C delivering the evolution of JLL's billing, accounts receivable, and contract management capabilities across our global PeopleSoft FSCM 9.2 platform.
As a subject matter expert, you will own design authority before delivery — signing off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after. And you'll do this with direct exposure to senior Finance Technology leadership and meaningful influence over JLL's Accelerate 2030 strategic programme.
If you want to design a real, production-scale case study in enterprise agentic AI at a Fortune 500 global services company, this is where it's happening.

About the Team
The CFT O2C team is responsible for the end-to-end product strategy, design, and delivery of JLL's Order to Cash platform — spanning contracts, billing, accounts receivable, and third-party integrations across a single global PeopleSoft FSCM 9.2 ERP instance.
The team supports core finance operations across 60+ countries and works closely with Finance, Engineering, and Production Support to deliver continuous improvement and strategic transformation at global scale. This role is a named contributor to JLL's Accelerate 2030/Enterprise Business Objectives (EBO) strategy, with direct accountability against the platform-modernization and data/AI pillars.
What's Different at Director Level
This role carries distinct authority and scope compared to senior product or delivery roles:
Design authority before delivery — you own the design roadmap and sign off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after
Cross-portfolio scope — spans billing/order processing, accounts receivable, and third-party integrations, rather than one workstream
Build-vs-buy decision authority — make and defend recommendations on AI and automation tooling, with transparent input to procurement decisions and alignment with our Finance partners and Delivery partners
Direct leadership visibility — present design and investment roadmaps to senior Finance Technology leadership directly




Transformation leadership — guide the organization through AI-enabled process redesign, not just system configuration
Strategic Context
This role supports the O2C modernization program currently underway across billing, accounts receivable, and integration workstreams — translating strategy into a coherent design roadmap where AI and integration initiatives are proven out for business value before entering delivery.
You will operate at the intersection of finance operations, enterprise technology, and AI innovation, with significant input to how JLL deploys agentic automation across financial processes that directly impact working capital, revenue assurance, and client experience.
What You Will Do
1. Product Strategy & Design Leadership
Support the end-to-end O2C product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefit
Direct the design, modification, and evaluation of O2C solutions across the portfolio (billing, accounts receivable, third-party integrations), guiding teams toward well-defined, optimal outcomes
Partner with Product Owners and Product Support in balancing current-state support with forward design work
Build and maintain a performance framework that provides visibility into design quality, process efficiency, and business value delivered
Present strategic roadmaps and investment cases to Finance Technology leadership and O2C Steering Committee
2. Order to Cash & Order-to-Billing Design
Guide design of core O2C enhancements including contract asset handling, credit note automation, and client onboarding, ensuring solutions meet requirements with minimal post-deployment defects
Identify and prioritize opportunities to streamline billing and contract processes through digitization and automation design, including agentic AI capabilities
Ensure all design decisions support financial close, month-end reporting, and revenue assurance requirements across 60+ countries
Design solutions that maintain compliance with regional regulatory requirements and internal controls
3. AI, Agentic Automation & Integration Design
This is the core differentiator of this role
Research and propose GenAI use cases across O2C — intelligent cash application, proactive collections optimization, automated dispute resolution, working-capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with Engineering
Build ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impact on DSO, dispute resolution time, and working capital
Make and defend build-vs-buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownership
Extend agentic workflow design across integration touchpoints — including invoicing and remittance automation with third-party systems (payment gateways, banks, treasury platforms, CRM systems) — from concept to production
Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadership
Partner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards
4. Governance, Compliance & Controls
Apply audit and compliance principles (including SOX)



to the design of billing and revenue-related workflows
Ensure design deliverables support timely resolution of priority O2C issues and minimize post-deployment errors
Maintain design documentation to the standard required for audit and compliance purposes
Design AI/automation solutions that preserve appropriate financial controls and audit trails
Participate in monthly O2C Steering Committee and quarterly CFT Portfolio Review governance forums
What We Are Looking For
Required
10+ years' experience with a major ERP finance platform supporting Order-to-Cash operations, with strong preference for PeopleSoft FSCM 9.2
Deep functional expertise across the O2C lifecycle: contracts, billing, accounts receivable, credit management, collections, cash application and demonstrate experience of delivering change that have delivered tangible benefits
Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment
Experience contributing to at least one global ERP rollout or large-scale finance transformation program
Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders
Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

Preferred
Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context
Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)
Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and auditability needs
Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns
PeopleSoft or Oracle certification/accreditation
Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive perks package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Director, Product Design (Bengaluru)
🏢 JLL
📍 Bengaluru