Key Responsibility Areas:

- Recruit, screen and onboard Mystery Shoppers as per project requirements.
- Train, brief and qualify Mystery Shoppers to ensure complete understanding of project guidelines and scenarios.
- Independently manage scheduling of Mystery Shopping assignments across allocated projects and locations.
- Ensure timely follow-ups with Mystery Shoppers and drive fieldwork to completion within defined timelines.
- Monitor project progress on a daily basis, identify potential delays and proactively resolve operational bottlenecks.
- Maintain accuracy and completeness of shopper documentation, assignment records and project trackers.
- Coordinate closely with Quality Check and other internal teams to ensure smooth movement of completed assignments through the reporting process.
- Ensure adherence to project guidelines, timelines, confidentiality requirements and internal processes.
- Support and guide junior team members, where required, in managing assignments and achieving project closures.
- Provide timely status updates and highlight risks, delays or exceptions to the reporting Manager.
- Take complete ownership of assigned projects from allocation through fieldwork completion.

Skills Required:

- Solid working knowledge of Microsoft Office, particularly Excel, PowerPoint and Word, along with proficiency in internet-based applications.




- Excellent written and verbal communication skills with the ability to communicate professionally and promptly with multiple stakeholders.
- Strong planning, coordination and follow-up skills.
- Detail-oriented with strong logical, analytical and problem-solving abilities.
- Ability to manage multiple projects, locations and deadlines simultaneously.
- Highly self-motivated with a strong sense of ownership and accountability.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Demonstrates urgency, discipline and consistency in driving tasks to closure.
- Strong interpersonal skills with the ability to manage and engage with a diverse network of Mystery Shoppers.
- Demonstrates responsible, ethical and honest behaviour across all tasks and responsibilities.

Experience Required

- 2–4 years of relevant work experience in Operations, Project Coordination, Market Research, Mystery Shopping or a similar execution-focused role.
- Prior experience in the Mystery Shopping / Customer Experience industry will be an added advantage.
- Experience in handling multiple assignments, coordinating with external stakeholders and working against strict timelines is preferred.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Senior Business Executive (Vile Parle)
🏢 Onion Insights
📍 Vile Parle