Job Title: Operations Coordinator

Company: Landeed
Job Type: Full-time
Department: Operations
Location: Hyderabad
Working Hours: 9:30am-7pm

About Landeed

Landeed is a property technology company making property and land-related information more accessible through technology. We leverage technology and efficient operations to simplify property-related processes and deliver a reliable experience to our customers.

About the Role

We are looking for a proactive, organised, and detail-oriented Operations Coordinator to manage customer orders, coordinate with field teams, monitor operational progress, and ensure timely communication throughout the order lifecycle.

The role involves tracking multiple orders, identifying potential delays, following up on pending tasks, resolving operational bottlenecks, and ensuring that every order has a clear status, an assigned owner, and a defined next action.

Strong Hindi communication skills are essential for this role. Candidates who are proficient in English or can communicate in additional regional languages will have an added advantage.

Key Responsibilities

1. Order Management & Daily Operations

- Review incoming orders, missed calls, pending requests, and unresolved issues at the beginning of each day.
- Monitor the operational dashboard to identify overdue orders, tasks at risk of delay, blocked requests, and orders without recent updates.
- Ensure every active order has a clear status, assigned owner, next action, and follow-up timeline.
- Prioritise urgent tasks and take proactive steps to prevent delays.

2. Customer Communication & Follow-ups

- Contact customers regarding new standard and multi-day orders to understand their requirements, clarify expectations, and explain the next steps.
- Provide timely updates on order progress and communicate expected timelines clearly.
- Follow up on pending information, overdue commitments, and unresolved customer concerns.
- Ensure customers receive regular updates, even when there is no change in the order status.
- Handle customer queries professionally and escalate complex issues when required.

3. Field Team Coordination

- Coordinate with field executives and operators to confirm daily assignments, planned routes, and task progress.
- Monitor field activities and ensure assigned tasks are progressing according to the planned schedule.




- Conduct mid-day progress checks and help reprioritise tasks when visits are delayed or unsuccessful.
- Coordinate with field teams, vendors, and other stakeholders to resolve operational challenges.
- Ensure field teams have the necessary information to complete their assigned tasks.

4. Exception & Escalation Management

- Identify orders that are delayed, blocked, overdue, or inactive for more than 48 hours.
- Review newly emerging issues and reprioritise tasks based on urgency and service-level commitments.
- Maintain an exception queue and ensure every unresolved issue has a clear action plan.
- Escalate critical delays, recurring problems, and customer concerns to the appropriate team or manager.
- Follow up on escalated issues until the next action or resolution is confirmed.

5. Documentation & Process Compliance

- Review order details to identify missing information, incomplete records, or incorrect categorisation.
- Ensure appropriate tags and classifications are applied to new orders.
- Maintain accurate operational records and ensure order statuses reflect actual progress.
- Follow established standard operating procedures and maintain clear documentation of follow-ups and decisions.
- Identify opportunities to improve workflows and reduce recurring operational issues.

6. Daily Planning & Closure

- Prepare the next day's field plan by grouping tasks according to location, priority, and service-level deadlines.
- Coordinate task allocation with field operators and ensure each assignment has a clear owner and deadline.
- Conduct an end-of-day review of open orders, pending updates, unresolved issues, and outstanding follow-ups.
- Ensure no active order is left unattended without a documented status, next action, and follow-up date.

Eligibility & Requirements

- Bachelor's degree in Business Administration, Commerce, Operations, or a related field is preferred.
- Freshers with strong communication, organisational, and problem-solving skills may also apply.




- Fluency in spoken Hindi is mandatory.
- Proficiency in English is an added advantage.
- Knowledge of any additional Indian or regional language will be considered a plus.
- Strong verbal communication and interpersonal skills.
- Good organisational skills and the ability to manage multiple tasks simultaneously.
- Comfortable using spreadsheets, dashboards, CRM systems, task management tools, and communication platforms.
- Strong follow-up skills, attention to detail, and a proactive approach to problem-solving.
- Ability to coordinate with customers, field teams, vendors, and internal stakeholders.
- Willingness to take ownership of tasks and work in a rapid-paced operational environment.

Skills We Value

- Customer communication and relationship management
- Order tracking and workflow coordination
- Task prioritisation and time management
- Problem-solving and escalation handling
- Data accuracy and documentation
- Proactive follow-ups and accountability
- Hindi communication and multilingual coordination

What We’re Looking For

The ideal candidate is someone who takes ownership of responsibilities, anticipates potential delays, and ensures that no order or customer query goes unattended.

You should be comfortable managing multiple priorities, communicating clearly in Hindi, coordinating with different teams, and using operational dashboards to determine what needs attention next.

We value candidates who are dependable, solution-oriented, detail-focused, and willing to learn and improve existing processes.

Why Join Landeed?

- Gain hands-on experience in operations management and customer experience.
- Work in a growing property technology company.
- Develop skills in order management, field coordination, and operational problem-solving.
- Take ownership of meaningful responsibilities and contribute to improving business processes.

How to Apply

Interested candidates can apply with their updated resume, mentioning their current location, Hindi proficiency, knowledge of English or other languages, and notice period or earliest joining date.

Join Landeed and help us deliver seamless customer experiences through proactive coordination, clear communication, and reliable operations.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Coordinator (Hyderabad)
🏢 Landeed
📍 Hyderabad