EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of creative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We're looking for a Principal AIOps Architect to spearhead large-scale AIOps, Intelligent Operations, and Agentic AI transformation efforts, shaping architecture strategy for cloud, automation, and AI-powered operational intelligence platforms across major enterprise programs.

Responsibilities

- Direct enterprise-scale AIOps, Intelligent Operations, Agentic AI, and automation transformation initiatives by establishing target-state architecture, modernization roadmaps, governance frameworks, and reusable solution patterns
- Build observability and operational intelligence solutions spanning metrics, logs, traces, events, topology, service dependencies, incidents, deployments, and configuration changes to support anomaly detection, event correlation, service-impact analysis, and AI-driven RCA
- Create Agentic AI solutions for IT Operations leveraging Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine to support reasoning, knowledge retrieval, tool invocation, multi-step investigation, recommendations, and operational decision-making
- Develop autonomous and semi-autonomous remediation solutions incorporating policy controls, identity and access checks, risk assessment, Human-in-the-Loop approvals, rollback, recovery validation, auditability, and feedback loops
- Connect AIOps platforms with ITSM/CMDB, observability, CI/CD, cloud-management, knowledge, security, automation platforms, and enterprise APIs, including ServiceNow or similar tools




- Oversee enterprise architecture reviews, solution assurance, design authority, non-functional requirements, security, resilience, scalability, operational governance, and technical leadership spanning Cloud, SRE, DevOps, Platform, Operations, and AI teams
- Drive RFP/RFI/RFQ and pre-sales solutioning efforts, covering technical discovery, solution architecture, transformation approach, estimations, staffing models, implementation roadmaps, assumptions, risks, dependencies, TCO considerations, and technical proposal development
- Partner with senior customer and executive stakeholders, lead architecture workshops and solution defenses, and work alongside Sales, Pre-Sales, Delivery, Engineering, Practice, and Commercial teams to craft technically sound and competitive solutions

Requirements

- 18-25 years of total IT experience with substantial background in Enterprise/Solution Architecture, Cloud, SRE, DevOps, Platform Engineering, IT Operations, Automation, or AIOps
- Deep experience building large-scale AIOps and intelligent operations platforms, covering observability, anomaly detection, event correlation, noise reduction, service-impact analysis, AI-assisted RCA, remediation, and operational automation
- Solid command of at least one major cloud platform – AWS, Microsoft Azure, or Google Cloud – including enterprise cloud architecture, security, identity, networking, governance, resilience, and scalability
- Practical architecture experience with at least one Agentic AI ecosystem such as Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine/Google ADK
- Solid grasp of Agentic AI architectures,



including reasoning, planning, tool/function calling, RAG/knowledge grounding, context and memory, multi-agent orchestration, agent evaluation, Human-in-the-Loop, guardrails, and policy enforcement
- Background in designing autonomous/self-healing operations, event-driven remediation, workflow orchestration, ITSM integration, operational governance, and secure interactions between AI agents and enterprise systems
- Strong Python skills for Agentic AI solutions, APIs, integrations, automation, telemetry processing, orchestration, and rapid prototyping
- Track record in RFP/RFI solutioning, pre-sales architecture, technical proposals, estimations, solution defense, executive stakeholder management, and technical leadership across large enterprise transformation programs

Nice to have

- Exposure to multiple major cloud platforms and familiarity with enterprise observability tools such as Splunk, Dynatrace, Datadog, Grafana, Prometheus, or Elastic
- Knowledge of LangGraph, Semantic Kernel, Strands Agents, Google ADK, MCP, A2A, RAG, vector databases, or knowledge graphs
- Background in SRE, FinOps, cloud economics, capacity optimization, predictive operations, and managed-services solutioning
- Relevant certifications in Cloud Architecture, AI, Enterprise Architecture, SRE, ITIL, or TOGAF

We offer

- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Adaptable benefits

- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

📌 Principal AIOps Architect - Cloud & Agentic AI (Gurugram)
🏢 EPAM Systems
📍 Gurugram