Company: Dizigo Digital Marketing & E-commerce Solutions Agency
Job Location: Panipat, Haryana
Job Type: Full-time
Experience: 0–2 Years
Salary: ₹5,000–₹15,000 per month (based on experience and skills)
We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The ideal candidate will handle customer queries, resolve complaints, provide order-related assistance, and ensure a smooth customer experience for our e-commerce clients.
Key Responsibilities
- Handle customer queries through phone calls, WhatsApp, email, and chat.
- Assist customers with order status, delivery updates, returns, exchanges, and cancellations.
- Resolve customer complaints professionally and efficiently.
- Coordinate with courier partners and internal teams to resolve delivery-related issues.
- Maintain accurate records of customer interactions and complaints.
- Follow up with customers to ensure timely resolution and satisfaction.
- Support e-commerce operations by managing order-related queries and return requests.
- Maintain a polite, professional, and customer-friendly approach in all communications.
Requirements & Skills
- Good communication skills in Hindi and basic English.
- Basic computer knowledge and familiarity with MS Excel or Google Sheets.
- Good problem-solving and interpersonal skills.
- Ability to handle multiple customer queries efficiently.
- Patience, a positive attitude, and a customer-first mindset.
- Previous experience in customer support or e-commerce operations is preferred but not mandatory.
Preferred Qualifications
- Experience with e-commerce platforms such as Shopify, Amazon, Myntra, or other marketplaces is an advantage.
- Familiarity with WhatsApp Business and customer support tools is a plus.
- Freshers with good communication skills are welcome to apply.
What We Offer
- Opportunity to learn and grow in the e-commerce industry.
- A supportive and professional work environment.
- Practical experience in customer relationship management and e-commerce operations.
- Growth opportunities opportunities based on performance.
How to Apply
Interested candidates can apply through Indeed with their updated resume. Shortlisted candidates will be contacted for the interview process.
Pay: ₹5,000.00 - ₹12,000.00 per month
Work Location: In person
📌 Customer Care Executive (Panipat)
🏢 Dizigo Solutions
📍 Panipat
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