Job Responsibilities

1. Customer Support

Handle customer inquiries through phone calls, WhatsApp, and email.

Follow up with existing customers regarding their requirements and orders.

Coordinate with the sales, design, production, and dispatch teams to ensure timely updates.

Provide order status updates and resolve basic customer queries.

Maintain positive relationships with customers.

Follow up on pending orders, deliveries, and customer feedback.

Escalate customer complaints or issues to the concerned department.

2. Back Office Operations

Maintain customer records, order details, and other office documents.

Enter and update data in Excel, Google Sheets, or company software.

Prepare daily reports and maintain follow-up trackers.

Coordinate internally for quotations, order progress, and dispatch updates.

Maintain proper records of customer communications and pending tasks.

Assist the team with routine administrative and documentation work.

Ensure that all records are accurate and updated on time.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Back Office & customer support Executive (Bhosari)
🏢 Parallel Learning
📍 Bhosari