Location: Vattakinar, Calicut, Kerala
Job Type: Full time, In-person
Salary: ₹12,000 – ₹15,000 per month
Job Overview
QBay Careers is looking for a Customer Support Executive to handle customer interactions, telecalling activities, follow-ups, and CRM operations. We are looking for candidates with good communication skills and a customer-focused attitude.
Responsibilities
- Handle customer inquiries and provide timely support.
- Conduct telecalling and customer follow-ups.
- Maintain and update customer records in CRM systems.
- Coordinate with internal teams to resolve customer concerns.
- Prepare basic reports and maintain accurate records.
- Ensure a positive customer experience.
Requirements
- Bachelor's degree in any discipline.
- 6 months of experience in Customer Support,
Telecalling, CRM Operations, or related roles is preferred.
- Freshers with strong communication skills may also apply.
- Basic knowledge of Microsoft Excel and computer applications.
- Good communication and customer-handling skills.
Benefits
- Training and onboarding programs.
- Growth opportunities opportunities.
- Performance-based salary increments.
- Supportive work environment.