Senior Consultative Sales & Customer Experience Executive
We’re looking for an experienced Senior Customer Support Executive to join Renaissance Jewel and remotely support our customers across the US and Canada.
About Renaissance Jewel
Renaissance Jewel is a growing B2C e-commerce brand specialising in fine diamond and lab-grown diamond jewellery. We’re focused on delivering exceptional products and making the customer experience personal, knowledgeable and seamless.
About the Role
This is a customer support-focused role for someone who enjoys solving problems, helping customers and taking ownership of their experience. You’ll deal with a wide range of customer situations, from product and order questions to payments, shipping, delivery, returns and post-purchase concerns. Because our products involve detailed specifications, you should also enjoy learning products thoroughly and using that knowledge confidently when speaking with customers.
What You’ll Be Doing
 Handle customer interactions through calls, live chat, email and other support channels.
 Assist customers with product, order, payment, shipping, delivery, return, exchange and post-purchase queries.
 Develop strong knowledge of our products, collections, specifications and processes.
 Handle frustrated or difficult customers with patience, empathy and professionalism.
 Listen carefully to understand the customer’s concern and find an appropriate solution.
 Take ownership of customer issues through to resolution or appropriate escalation.
 Coordinate with Sales, Operations, Manufacturing, Production and Logistics when required.
 Manage multiple conversations and follow-ups while maintaining the quality of each interaction.




 Document customer interactions accurately and in real time in our internal systems.
 Follow up with customers and ensure commitments and next steps are clearly recorded.
 Maintain high standards of customer communication and service.
What We’re Looking For
 4–10 years of experience in B2C customer support, preferably in a product-based business.
 Experience in e-commerce, retail, jewellery, luxury, fashion, electronics, D2C or a similar setting.
 Experience handling international customers, preferably US or Canadian customers.
 Excellent verbal and written communication skills.
 Strong ability to learn and retain detailed product information.
 Excellent listening and problem-solving skills.
 Ability to remain calm and professional during difficult customer interactions.
 Strong ownership and follow-through.
 Ability to manage calls, chats, follow-ups and documentation simultaneously without losing attention to detail.
 Comfortable working in US/EST hours.
 Experience with CRM, ERP or customer-support systems would be an advantage.

This role is focused on customer support and customer experience rather than individual sales targets. It is best suited to someone who genuinely enjoys customer interaction, problem-solving and taking ownership. Experience in jewellery or lab-grown diamonds is not essential. We are open to strong customer-support professionals from other product-based industries. If this sounds like a good fit, please share your updated CV with us.

Application Question(s):

- Do you have experience as a customer support or sales executive in Jewellery?
- How many years of experience you have as a customer support or sales executive?
- What salary are you expecting?
- What's your current salary?
- Are you available to join immediately?

Work Location: Remote

📌 Senior Consultative Sales & Customer Experience Executive – Jewelry Background (India)
🏢 Renaissance Jewel
📍 India