Key Responsibilities

1. Guest Service

- Welcome guests warmly and escort them to their tables.
- Present menus and explain food and beverage options.
- Take food and beverage orders accurately and promptly.
- Serve food and beverages according to hotel standards.
- Ensure guest satisfaction throughout the dining experience.

2. Restaurant Operations

- Set up tables, chairs, cutlery, crockery, glassware, and napkins.
- Maintain restaurant cleanliness and hygiene at all times.
- Ensure the restaurant is ready before each meal service.
- Refill buffet items, water, and other requirements as instructed.
- Explicit tables promptly and prepare them for the next guests.

3. Order Coordination

- Coordinate with the kitchen for timely food preparation and service.
- Communicate special requests, dietary requirements, and guest complaints to the supervisor.
- Ensure the correct food is served to the correct table.

4. Billing and Payments

- Prepare and present bills accurately.
- Coordinate with the cashier for billing and payment collection.
- Follow hotel procedures for room-posting and authorised credit bills.

5. Guest Feedback and Complaints

- Handle guest requests politely and professionally.




- Report complaints to the Restaurant Supervisor or F&B; Manager immediately.
- Follow up to ensure guest concerns are resolved.

6. Safety and Hygiene

- Follow food safety, personal hygiene, and grooming standards.
- Handle crockery, glassware, and equipment carefully.
- Report damaged equipment, maintenance issues, and unsafe conditions.
- Follow hotel fire safety and emergency procedures.

7. Teamwork and Discipline

- Follow duty schedules and instructions from supervisors.
- Coordinate with kitchen, housekeeping, and other hotel departments.
- Attend briefings and training sessions.
- Complete assigned opening, closing, and handover duties.

Daily Performance Expectations

- Maintain excellent guest service standards.
- Ensure zero avoidable billing and order errors.
- Maintain cleanliness and readiness of the restaurant.
- Follow grooming, punctuality, and discipline standards.
- Collect guest feedback and report issues promptly.

Reporting to: Restaurant Manager / F&B; Manager.

Pay: ₹12,900.00 - ₹16,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Guest Service Associate (GSA) (Coimbatore)
🏢 JENNEYS RESIDENCY PRIVATE
📍 Coimbatore