JOB DESCRIPTIONService Advisor – Volkswagen & MG

Department: Service / After-Sales
Industry: Automobile / Passenger Vehicles
Brands: Volkswagen & MG
Position: Service Advisor
Experience: 2–6 Years in Automobile Service / Dealership
Reporting To: Service Manager / Workshop Manager

Job Summary

We are looking for an experienced and customer-focused Service Advisor for our Volkswagen & MG automobile service workshop. The candidate will be responsible for handling customers from vehicle reception through delivery, understanding vehicle concerns, preparing repair estimates, coordinating with technicians, and ensuring timely and quality vehicle delivery.

The ideal candidate should have good knowledge of automobile service, vehicle diagnosis, repair processes, customer handling, job cards, warranty procedures, and workshop operations.

Key Responsibilities

- Greet customers professionally and understand their vehicle service and repair requirements.
- Conduct detailed vehicle inspection and walk-around at the time of vehicle reception.
- Record customer complaints accurately in the Job Card.
- Explain required service, repair work, estimated costs, and delivery timelines to customers.
- Prepare accurate estimates for service, repairs, parts, and labour.
- Coordinate with technicians for diagnosis and repair of vehicles.
- Explain technical issues to customers in simple and understandable language.
- Obtain customer approval before carrying out additional repair work.
- Monitor vehicle progress throughout the repair process.
- Coordinate with the Workshop Manager, Technicians, Parts Department, and Warranty Team.
- Ensure vehicles are serviced and repaired according to OEM/manufacturer standards.
- Keep customers informed about the status of their vehicle and any additional requirements.
- Verify completed work before vehicle delivery.
- Conduct final vehicle inspection and ensure all customer complaints are addressed.
- Explain completed repairs, replaced parts, service work,



and maintenance requirements during vehicle delivery.
- Prepare final invoices and ensure all documentation is complete.
- Handle customer complaints and coordinate for quick resolution.
- Follow up with customers after service to ensure satisfaction.
- Promote genuine parts, accessories, extended warranty, service packages, and other after-sales products where applicable.
- Maintain accurate records of customer interactions and service history.
- Ensure proper compliance with dealership and OEM processes.

Technical Knowledge

The candidate should have a good understanding of:

- Periodic maintenance and scheduled services.
- Engine and transmission systems.
- Brake, suspension, steering, and cooling systems.
- Vehicle electrical and electronic systems.
- Air-conditioning systems.
- Diagnostic procedures and fault codes.
- OBD/diagnostic scanner basics.
- Repair estimates and labour operations.
- Warranty and insurance-related service processes.
- OEM service schedules and repair procedures.

Customer Handling Responsibilities

- Maintain skilled relationships with customers.
- Clearly communicate technical problems and repair requirements.
- Handle difficult or dissatisfied customers professionally.
- Ensure transparency regarding estimates, additional repairs, and delivery timelines.
- Maintain high customer satisfaction and retention.
- Conduct service follow-ups and encourage repeat visits.

Preferred Experience

Candidates with experience in an authorized automobile dealership or reputed multi-brand workshop will be preferred.

Preferred brand experience:

- Volkswagen
- MG Motor
- Skoda
- Audi
- Hyundai




- Kia
- Tata Motors
- Mahindra
- Other reputed passenger-car dealerships

Experience with Volkswagen or MG service operations will be an added advantage.

Educational Qualification

- Diploma / ITI in Automobile or Mechanical Engineering preferred.
- Graduate candidates with relevant automobile service experience may also be considered.

Required Skills

- Excellent customer communication and interpersonal skills.
- Good automobile technical knowledge.
- Strong negotiation and convincing skills.
- Good computer and DMS/CRM knowledge.
- Ability to prepare estimates and job cards.
- Good coordination and follow-up skills.
- Problem-solving ability.
- Ability to work under pressure and meet delivery timelines.
- Strong customer-service orientation.
- Professional appearance and behaviour.

Key Performance Indicators (KPIs)

- Customer Satisfaction Index (CSI).
- Service revenue and labour sales.
- Customer retention and repeat service.
- Additional repair / value-added service conversion.
- Job-card accuracy.
- Vehicle delivery within promised time.
- First-time-right service.
- Reduction in repeat complaints.
- Customer complaint resolution.
- Service follow-up and appointment conversion.

Ideal Candidate Profile

The ideal candidate should have 2–6 years of experience as a Service Advisor in an automobile dealership, preferably with Volkswagen, MG, Skoda, Hyundai, Kia, Tata, Mahindra, or another reputed passenger-car brand.

The candidate should combine strong automobile technical knowledge with excellent customer-handling and communication skills and be capable of managing the complete service-advisor cycle from vehicle reception → diagnosis coordination → estimate → repair approval → quality check → vehicle delivery → customer follow-up.

For More Details

- [email protected]
- +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Bodyshop Advisor (Wakad)
🏢 B.U. BHANDARI AUTO
📍 Wakad