The Front Desk Receptionist is the first point of contact for patients and visitors. This role requires a well-groomed, presentable, and courteous individual with strong communication skills, especially in English, and excellent telephone etiquette. The receptionist ensures smooth front desk operations while delivering a high standard of patient care and service
Key Responsibilities:
- Greet and assist patients, visitors, and attendants in a polite and professional manner
- Manage patient registration, appointments, and billing coordination
- Handle incoming and outgoing calls with proper telephone etiquette
- Provide accurate information regarding hospital services, doctors’ availability, and procedures
- Maintain patient records and ensure confidentiality
- Coordinate with doctors, nursing staff, and other departments for seamless patient flow
- Handle patient queries, complaints, and guide them appropriately
- Ensure cleanliness and organization of the reception area
- Assist in insurance/cashless process coordination (if applicable)
- Manage front desk documentation and reporting
- Required Skills & Qualifications:
- Minimum 1 year experience in hospital/healthcare reception or similar role
- Ability to multitask and handle high-pressure situations calmly
- Fluency in English (spoken and written); knowledge of local language preferred
- Excellent communication and interpersonal skills
- Professional appearance: well-groomed and presentable
- Solid telephone etiquette and customer service orientation
- Basic computer knowledge (MS Office, hospital software systems preferred)
- Working Conditions:
- Rotational shifts (including weekends and holidays if required)
- Fast-paced hospital environment
- Must be residing within 5 km of Moshi, Pune.
Application Question(s):
- Do you have at least 1 year of experience in hospital reception or a similar role?
- Are you currently residing within 5 km of Moshi, Pune?
- Do you have basic computer skills and experience with patient registration or billing?
- Are you comfortable working rotational shifts, including weekends and holidays?