- Handle and coordinate Technician in the field.
- Coordinate with technicians regarding site visits and assigned work.
- Follow up on AMC (Annual Maintenance Contract) schedules, renewals, and pending services.
- Maintain technician attendance, site visit, and AMC records.
- Coordinate with clients and technicians for service-related requirements.
- Prepare daily/weekly reports and MIS related to manpower, attendance, and AMC.
- Follow up on pending complaints, service calls, and technician assignments.
- Maintain proper documentation and handle routine email correspondence.
- Target to complete the AMC and Installation of CCTV, Fire Alarm and Acess Control with the help of technician.
- Check the service report which was filed by the technicians.
Required Skills:
- Positive communication and coordination skills.
- Knowledge of MS Excel and basic computer operations.
- Ability to manage manpower and multiple service requirements.
- Experience in AMC/service coordination will be preferred.