- Nurse Hand-Holding & Support
- Provide continuous guidance and mentoring to home care nurses
- Act as the first point of contact for nurses for clinical and operational issues
- Support current nurses during onboarding, first shifts, and critical cases
- Ensure nurses follow care plans, SOPs, and clinical protocols
- Motivate and retain nurses through regular engagement
- Site Visits & Field Supervision
- Conduct regular home visits for:
- New patient onboarding
- Old patients visit 5 days once
- Critical or high-dependency patients (Everyday Visit)
- Quality audits and compliance checks
Verify:
- Proper nursing procedures
- Grooming Standards at home
- Patient record maintenance
- Address on-site issues and resolve concerns immediately and record it day to day basis.
- Shift Planning & Coverage Management
Monitor:
- Day / Night / Stay nursing shifts
- Nurse rotation and replacements
- Ensure 100% shift coverage with zero service disruption
- Manage emergency replacements in case of:
- Nurse absenteeism
- Patient condition escalation
- Coordinate duty rosters and ensure timely shift handovers
- Patient & Family Coordination
- Act as the single point of coordination between:
- Patients & families
- Nurses
- Nursing Officer
- Educate patients and caregivers about:
- Care plan
- Concern form – High risk form, mismatch form etc..
- Nursing responsibilities
- Escalation process
- Handle complaints professionally and ensure closure