Overview: We're recruiting for a capable Operations Associate to reach out to clients and recover unpaid invoices.
Responsibilities:
- Monitoring accounts to identify overdue payments.
- Keeping accurate records and reporting on collection activity.
- Strike a balance between keeping trusting connections and making sure payments are made on time.
- Communicate well and negotiate effectively, as well as operate independently and as part of the team.
- Look at the history of each invoice or bill.
- Locate and contact clients to inquire about past-due payments.
- Regular follow up to encourage clients to pay their bills on time.
- Refunds and payments are processed.
- Resolve billing and credit concerns with customers.
- Revise invoices as and when required.
- Check customer's service renewals.
- Upselling.
Requirements:
- Working knowledge of Google docs, sheets and databases
- Comfortable working with targets
- Comfortable in working with extended working hours and over weekends.
- Excellent communication skills (written and oral)
- Problem-solving skills.
- Coordinating within the Operations team and other departments smoothly and efficiently.
- Education Min.- Higher Secondary Max. -Bachelor’s degree.
Pay: ₹15,000.00 per month
Benefits:
- Versatile schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund