Position : L3 Technical Manager - ZTNA Support Company : Bay Datacom Solutions Pvt Ltd Location : Delhi @ client site Experience : 8-12 Years Salary range : 20-24 LPA Work Workplace : 24x7 Enterprise Security Operations & Technical Support Position Summary The L3 Technical Manager acts as the highest technical authority within the support organization. The role is responsible for advanced troubleshooting, architecture reviews, major incident management, product optimization, OEM coordination, and overall technical governance of the ZTNA platform. The position requires extensive expertise in ZTNA, endpoint security, secure access architecture, threat hunting, and enterprise security operations. Experience Graduate Engineer in Computer Science/IT/MCA Minimum 8 years of experience in: ZTNA Endpoint Security Threat Hunting Forensics Enterprise Security Platforms Experience supporting large-scale enterprise deployments · Certified L3 (Advance) level Specialist with any reputed ZTNA software, Next-Gen antivirus products Organisations Certified certification Key Responsibilities Serve as highest technical escalation point. Lead resolution of business-critical outages. Perform advanced troubleshooting and root cause analysis. Review platform architecture and best practices. Coordinate with product engineering and OEM teams. Lead technical governance and service improvement initiatives. Drive automation and operational excellence. Review security risks and platform health. Define standards, runbooks, and technical procedures. Mandatory Technical Skills Advanced Linux Administration, TCP/IP Networking, ZTNA Architecture, VPN Technologies, Secure Remote Access Architecture, Firewalls,



Load Balancers, AD/LDAP, SAML, MFA Integration, SSL/TLS, Endpoint Security Platforms, Advanced Troubleshooting, Root Cause Analysis, HA/DR Architecture Good-to-Have Skills SIEM/SOC Integration, Threat Hunting, Packet Analysis, Wireshark, Database Troubleshooting, Automation & Scripting, WAF Technologies, Vulnerability Management, Security Architecture, Cloud Security Controls Customer-Facing Responsibilities Executive-level technical discussions, Service review meetings, Solution optimization recommendations, Customer escalation management, Technical roadmap consultation. Incident & Escalation Responsibilities Lead P1/P0 outage resolution, Coordinate OEM engagement, Perform deep RCA investigations, Manage product defect escalations, Provide permanent corrective actions. Behavioural Competencies Strategic thinking, Technical leadership, Executive communication, Ownership and accountability, Decision making under pressure, Stakeholder management, Coaching and mentoring KPIs Major Incident Resolution Success Rate MTTR Reduction Platform Availability RCA Quality Index Escalation Closure Efficiency Automation Initiatives Platform Stability Improvements Customer Satisfaction Preferred Candidate Profile Deep experience with: Enterprise ZTNA Platforms Secure Access Service Edge (SASE) Identity Security Threat Hunting Solutions Security Analytics Strong Preference : Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access, Cisco Secure Access Kindly share your latest cv with detail like- 1. your CTC fixed + variable 2. Expectation 3. Notice period regards, Rajesh Kumar Aayam consultants New Delhi cell- / email- (HIDDEN TEXT)

📌 Technical Manager - Ztna Support (Delhi)
🏢 Rajesh Kumar ( Proprietor of Aayam Consultants)
📍 Delhi