Position : L1 Technical Support Engineer - ZTNA Support Company : Bay Datacom Solutions Pvt Ltd Location : Delhi @ client site Experience : 2–4 Years Salary range : 3.5-4.5 LPA Work Setting : 24x7 Enterprise Security Operations & Technical Support Position Summary We are seeking skilled L1 Technical Support Engineers to provide first-line support for a large enterprise Zero Trust Network Access (ZTNA) environment. The role involves troubleshooting access issues, endpoint connectivity problems, authentication failures, and user onboarding requests while ensuring SLA compliance and excellent customer experience. This is a specialized cybersecurity support position and not a generic helpdesk or desktop support role. Candidates must have exposure to network security, remote access technologies, endpoint protection, or ZTNA solutions. Experience Graduate Engineer in Computer Science, Information Technology, or MCA Minimum 2 years of experience supporting: ZTNA solutions Endpoint Security Platforms VPN/Secure Remote Access Solutions Enterprise Security Products Certification in Endpoint Security or ZTNA solutions preferred Key Responsibilities Provide first-level support for ZTNA users and administrators. Troubleshoot user authentication and access-related issues. Support remote workforce connectivity incidents. Perform ticket triage and categorization.



Collect logs and diagnostic information. Escalate complex issues to L2 support teams. Ensure timely incident updates and customer communication. Support endpoint client installation and troubleshooting. Follow incident management and change management processes. Mandatory Technical Skills Windows OS troubleshooting Basic Linux Command Line TCP/IP Fundamentals DNS Fundamentals VPN/ZTNA Client Installation & Troubleshooting User Authentication Troubleshooting Endpoint Security Basics Ticket Management Basic Log Collection & Analysis Remote User Support Basic Networking Diagnostics Good-to-Have Skills : Active Directory, MFA Troubleshooting, Antivirus/EDR Platforms, ITSM Tools, SASE / SSE Concepts, Accops HySecure Exposure, Secure Access Gateway Technologies Preferred Candidate Profile Candidates with experience supporting: ZTNA Platforms VPN Solutions SSE/SASE Platforms Endpoint Security Solutions Network Security Products IAM Technologies Strong Advantage: Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access, Cisco Secure Access Kindly share your latest cv with detail like- 1. your CTC fixed + variable 2. Expectation 3. Notice period regards, Rajesh Kumar Aayam consultants New Delhi cell- / email- (HIDDEN TEXT)

📌 Technical Support Engineer - Ztna Support (Delhi)
🏢 Rajesh Kumar ( Proprietor of Aayam Consultants)
📍 Delhi