The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.
The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.
What's in it for you: The role provides for successful candidates to have:
- Opportunity to interact and engage with senior technology and operations users
- Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
- Work in an workplace which allows for complete ownership and scalability
Responsibilities:
We are looking for a seasoned TechOps/app Support Engineer who has experience:
- The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
- managing and maintaining cloud infrastructure
- performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
- mentoring and developing junior members of the team
- ability to act as SME and ability to independently handle client issues and incident escalations
What We're Looking For: someone with 7+ years of Application Support/TechOps experience:
- Knowledge of cloud technologies like