Job Description

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly




• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
• Assumes the respon

📌 Front Office Manager (India)
🏢 Radisson Hotel Group
📍 India