As an Operations Executive, you will play a vital role in our back-office operations, supporting the CLM Domestic BFSI department. Your primary focus will be on optimizing processes, managing resources, and ensuring a seamless customer experience. This role requires a strategic mindset and the ability to adapt to the dynamic nature of the BFSI industry.
Responsibilities
• Oversee daily back-office operations and ensure smooth workflow.
• Implement and monitor efficient processes to enhance productivity.
• Manage and allocate resources effectively to meet operational goals.
• Collaborate with the customer care team to resolve complex issues.
• Analyze customer feedback and suggest improvements to enhance satisfaction.
• Maintain accurate records and documentation for audit purposes.
• Ensure compliance with regulatory standards and internal policies.
• Train and mentor junior team members on best practices.
• Conduct regular performance reviews and provide constructive feedback.
• Stay updated with industry trends and suggest innovative solutions.
Qualifications
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations role, preferably in the BFSI sector.
• Robust leadership and team management skills with a proven track record.
• Excellent organizational and time management abilities.
• Proficiency in using MS Office and relevant operations software.
• Analytical mindset with problem-solving and decision-making skills.
• Effective communication and interpersonal skills for collaboration.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to stay updated with industry trends and best practices.
• Flexibility to adapt to changing work environments and priorities.