About Clari5:
Clari5 is a technology company that specializes in providing real-time intelligence and analytics
solutions primarily for the banking and financial services sector. They use AI & ML to help
organizations detect and prevent fraud, enhance customer engagement, and improve
operational efficiency.

Job Description-
Location- Bangalore/Delhi/Mumbai
Experience- 15+ Years
Group Support Manager (GSM) Technical Support
Leads the technical support function strategically, manages escalations and ensures
high customer satisfaction.

Primary Responsibilities-
• Oversee complete technical support operations and ensure SLA adherence.
• Lead client escalations, manage expectations and drive resolution strategies.
• Establish and refine support processes, escalation frameworks, SOPs, and
workflows.
• Build, mentor, and manage a high-performing technical support team.
• Work closely with engineering, QA, product, and project teams for customer
problem resolution.
• Conduct capacity planning, workforce management, and optimize team
scheduling.




• Review RCA reports and implement preventive measures.
• Participate in client review meetings, audits, and governance discussions.
• Promote automation, self-service improvements, and knowledge management.

Technical Skills
• Comprehensive understanding of enterprise support process, infrastructure
• architecture, and system performance.
• Solid knowledge of Linux/UNIX, application deployment, and ITIL best
• practices.
• Experience managing ticketing systems, SLA management and escalation
• handling.
• Ability to manage incident resolution at technical, business, and stakeholder
• levels.

Leadership Skills
• Strong client relationship management and communication.
• Ability to influence cross-functional decisions.
• Expertise in Troubleshooting, operational planning, risk management, and crisis
• handling.

Preferred
• Prior experience in managing BFSI technology platforms or fraud detection
• systems.
• Experience in transiti

📌 Support Group Manager (Bengaluru)
🏢 Clari5 - A Perfios
📍 Bengaluru