Service Delivery Manager - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
Oversee daily operations of the non-voice customer care team, ensuring adherence to processes and timely resolution of customer concerns.

Provide hands-on leadership by guiding team members, offering support in complex situations, and ensuring consistent service delivery.

Motivate and engage the team by setting performance goals, recognizing achievements, and fostering a culture of accountability and excellence.

Lead hiring and onboarding efforts, ensuring new team members are aligned with role expectations and organizational standards.

Conduct regular performance evaluations and coaching sessions to drive individual and team productivity.

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