To manage vendor relationships, vendor performance, commercial agreements, procurement coordination, and service delivery to ensure vendors meet contractual obligations, SLAs, quality standards, and business requirements. The role involves coordinating with internal stakeholders, clients, procurement, finance, and vendors to ensure operational efficiency and cost optimization.

Responsibilities
A. Vendor Relationship Management
• Identify, evaluate, onboard, and manage vendors and service partners.
• Develop and maintain solid relationships with vendors and business stakeholders.
• Monitor vendor performance against agreed SLAs, KPIs, and contractual commitments.
• Conduct regular vendor performance reviews and resolve escalated issues.
• Maintain an updated vendor database, contracts, agreements, and compliance documents.

B. Contract and Commercial Management
• Manage vendor contracts, Statements of Work (SOWs), Purchase Orders (POs), and renewals.
• Coordinate with procurement and finance teams for PO issuance, invoice processing, and payment follow-ups.




• Review commercial proposals, quotations, and pricing structures.
• Negotiate rates, contract terms, and service conditions to optimize costs.
• Track contract expiry dates, renewal timelines, billing discrepancies, and financial commitments.

C. SLA and Performance Management
• Monitor vendor performance against agreed SLAs and KPIs.
• Prepare monthly vendor performance reports and management dashboards.
• Track service quality, turnaround time, resource availability, and issue resolution.
• Identify performance gaps and implement corrective and preventive actions.
• Ensure vendors meet client expectations and contractual service commitments.

D. IT Resource and Service Management
• Coordinate with vendors for IT infrastructure, End-User Support (EUS), desktop support, data center operations, and managed services.
• Manage vendor-provided resources, including deployment, replacement, attendance, and availabili

📌 Manager (Gurugram)
🏢 Digitide Solutions
📍 Gurugram