Key Responsibilities

- Conduct quality audits of US payment transactions and operational activities.
- Review transactions for accuracy, completeness, and compliance with established procedures.
- Validate payment processing, refunds, reversals, settlements, and transaction status.
- Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
- Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
- Perform root-cause analysis to identify recurring errors and recommend corrective actions.
- Prepare quality reports, maintain audit records, and track quality performance metrics.
- Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
- Participate in calibration sessions with Operations, Training, and Quality teams.
- Provide feedback to team members to improve accuracy and process performance.
- Support process improvement initiatives to reduce errors and enhance operational efficiency.

Mandatory Requirements

- Minimum 2 years of overall qualified experience.
- Graduation is mandatory.




- Minimum 2 years of relevant experience in US Payments.
- Experience in payment processing, transaction auditing, or Quality Assurance is required.
- US international voice process experience is mandatory.
- Domestic voice experience will not be considered.
- Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Good communication and stakeholder-management skills.
- Proficiency in MS Excel and quality reporting.
- Must be comfortable working in US shifts and from the office in Gurugram.
- Must be comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.

Skills:- Quality control, Quality Analyst, Quality audit, Quality management, Customer Relationship Management (CRM), Customer Support, Customer Service, Customer Success, SLA, KPI, KPI management, Payment gateways, Payment processing, Payments and Audit

📌 Quality Analyst (Delhi)
🏢 Growing Stars Consulting Private
📍 Delhi