The Front Office Executive serves as the first point of contact for patients, visitors, and guests at GEM Hospital. This role involves managing the reception area, handling patient enquiries, coordinating appointments, and ensuring a welcoming and qualified environment that reflects the hospital’s service standards.
Duties and Responsibilities
Patient Interaction & Reception
Greet and assist patients, visitors, and attendants politely.
Provide information about hospital services, departments, and doctors.
Appointments & Registration
Handle patient registration and maintain accurate records in HIMS.
Manage doctor appointments and confirm schedules.
Communication Management
Attend phone calls, respond to inquiries, and transfer calls appropriately.
Coordinate with doctors, nurses, PRO, and other administrative staff for smooth communication.
Admission & Discharge Support
Guide patients through admission and discharge processes.
Ensure necessary documents are collected and updated.
Billing & Cash Handling
Assist in billing-related queries.
Handle cash/receipts and reconcile transactions.
Customer Service & Issue Resolution
Address patient concerns with empathy and escalate unresolved issues to the Manager.
General Administration
Maintain cleanliness and orderliness of reception and waiting areas.
Ensure compliance with hospital policies and confidentiality norms.