Location Name: CHENNAI AF

Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties And Responsibilities

• Managing Collection Targets
• Ensure adherence to collection schedules.
• Attain EMI and penalty collection objectives.
• Reposition vehicles in cases of defaults.
• Close cases by securing settlement amounts.
• Explore diverse customer communication approaches for effective recovery.
• Vendor Management
• Appoint collection agencies.
• Strategize and allocate tasks to agencies.
• Conduct on-site checks to validate procedural adherence.
• Ensure prompt payment deposits by Field Officers (FOS).
• Guarantee timely payments to vendors as per the schedule.
• Conduct training sessions for agents working with vendors.
• Executing Recovery Procedures
• Initiate customer calls for debt recovery.
• Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.




• Gather customer feedback to improve the collection process.
• Conduct training sessions to enhance the team's collection skills.
• Stakeholder Management
• Conduct regular stakeholder reviews.
• Align stakeholders with the collection strategy.
• Realign case priorities based on defined deliverables and objectives.
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• Team Management
• Participate in recruitment process to identify right talent for various roles in the team
• Identify high potential talent and provide opportunity to groom them for future roles
• Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
• Set clear targets, train & motivate the team, and foster a positive and collaborative work setting.

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

• Appointment of Vendors

Major Challenges

• Managing assertive customers in default
• Dealing with deliberate defaulters
• Sustain

📌 Deputy Area Manager (Chennai)
🏢 Bajaj FinServ
📍 Chennai