• Builds and leads a delivery hub of multi-disciplinary technical experts delivering a gamut of technical services encompassing Risk & Safety (R&S;) studies across market segments and BV SOA product lines.
• Responsible for all operations of the Risk & Safety team including Business development support, commercial & operational excellence, skill development, product & services innovation, to help secure market leadership for BV SOA TC portfolio.
2. Key Responsibilities
• Leadership & Operations
Develop and execute a strategic business plan for the Risk & Safety (R&S;) studies.
• Drive achievement of annual budgets and resource utilization metrics set out by the IND product line.
• Ensure compliance with ISO standards where applicable.
• Establish performance metrics, KPI’s and continuous improvement programs, oversee capacity planning and resource utilization.
• Technical Service Delivery for Risk & Safety activities
Ensure daily management of the team activities to deliver services in accordance with the defined Contractual scope in a timely & productive manner.
• Support with Technical Centre-related activities as and when required by the Management/ Manager.
• Lead and drive Strategic Growth initiatives for the Risk & Safety business through close engagement with key accounts & strategic clients of BV SOA.
• Collaborate with BV SOA Sales & Operations teams to support all Pre-Order & Post- Order activities.
• Lead the development & delivery of SOPs, workflows aligned with market needs, international standards and client requirements.
• Implement quality management systems and technical procedures
• Execute R&S; studies in line with business needs.