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TITLE
AFM – Soft Services
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Towers
REPORTING TO
Facility Manager
POSITION GOALS
· To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.
· To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.
DUTIES & RESPONSIBILITIES
· Be accessible for escalation of all FM related issues:
Oversee the Helpdesk work process
· Provide management advice to Helpdesk operators for escalated issues
· Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Reception.
· Oversee the Front Office function
· Ensure visitors are promptly attended by the Front Office Executives (FOE)
· Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
Oversee the Housekeeping Services
· Overall service delivery assessment of HK vendor.
· Coordination meetings with vendor for resolution of service issues
· Evaluate vendor performance
· Ensure that vendor manpower reports at site as per agreed terms and conditions.
· Undertake audit of the attendance and check their grooming.
Oversee Cafeteria Services
· Ensure that the caterers are maintaining highest standards of hygiene in the services area
· Ensure that the quality and quantity of the food supplies are meetin