What Youll Be Doing (position summary):
The Supervisor is responsible for independently handling teams and processes, ensuring all standards are met, and controls are in place with respect to team management. The role leads a team, drives operational excellence, and ensures process SLAs and targets are achieved.

At CIBC India we enable the work setting most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):
CROSS-FUNCTIONAL RELATIONSHIPS: Lead a team of 15-20 employees to ensure efficiency in process operations and meeting process SLAs Follow up on targets, SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets Perform functions such as manpower planning, recruitment & selection, induction, performance appraisal,



and training Ensure all team management standards and controls are met Drive process improvements and foster a culture of operational excellence Build strong working relationships with internal stakeholders to support business objectives Liaise with senior management, subject matter experts, and project sponsors to ensure effective process implementation Coordinate with Operations, HR, and other functional groups for recruitment, training, and performance management Participate in meetings, workshops, and working groups to represent the team and support cross-functional initiatives COMPLIANCE REQUIREMENTS/RESPONSIBILITIES: As an employee of CIBC, the incumbent is required to comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls Ensure adherence to data governance, privacy, and security protocols in all analytics activities Maintain confidentiality and data security in all team operations AUTHORITIES/DECISION RIGHTS:
JOB DIMENSIONS:
Experience: 5+ years of experience The Authority recommends and implements

📌 Senior Supervisor (Hyderabad)
🏢 CIBC India
📍 Hyderabad