Company Description Fortune Avenue Jalandhar is a luxury hotel offering thoughtful amenities and an exceptional location in the heart of the city. Guests enjoy spacious, contemporary rooms designed for comfort, whether visiting Jalandhar for business or leisure. The hotel features a multi-cuisine restaurant serving classic offerings to a diverse clientele. Versatile event venues support meetings, conferences, and social gatherings, backed by attentive hospitality services. Team members are part of a guest-focused environment that values professionalism, courtesy, and high service standards.
Role Description The Front Office Associate is a full-time, on-site position based at Fortune Avenue Jalandhar. This role is responsible for welcoming guests, managing check-in and check-out processes, and handling room allocations and key issuance with accuracy and efficiency. Daily tasks include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining updated records in the hotel management system.



The associate ensures lobby and front desk areas are tidy and presentable, assists with reservations and billing queries, and provides transparent information about hotel services, amenities, and local attractions. The role requires a professional demeanor, strong customer service focus, and consistent support of the hotel’s hospitality standards.
Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service and Receptionist Duties.
• Candidates should possess front desk operations capabilities, including Check-in and related guest registration tasks.
• Candidates should possess clear and professional Communication skills, both verbal and written.
• Candidates should possess professional Phone Etiquette for handling calls, inquiries, and guest requests.
• Previous experience in hotel front office or hospitality is preferred.
• Ability to work flexible schedules, including weekends and

📌 Front Office Associate (Jalandhar)
🏢 Fortune Avenue Jalandhar
📍 Jalandhar