Company Description Conbun is transforming pet care by connecting pet parents with certified veterinarians for expert consultations in under 30 seconds. Through an innovative digital platform, the company provides immediate, reliable advice on pet health, nutrition, and behavior, reducing stress and uncertainty during urgent situations. Conbun’s services include instant vet consultations, nutrition and diet planning, behavioral guidance, and preventative care advice. The team is passionate about using technology to enhance pet well-being and support pet parents wherever they are. Conbun offers opportunities to contribute to the future of veterinary care in a fast-growing, mission-driven environment.
Role Description The Customer Success Associate is a full-time, in office role based in Jaipur. This role focuses on supporting pet parents using Conbun’s platform by responding to inquiries, guiding them through services, and ensuring a smooth experience from first contact to resolution. The associate will manage customer interactions across channels, address concerns,
and collaborate with internal teams to resolve issues quickly and accurately. Daily responsibilities include monitoring customer feedback, identifying patterns in user needs, and sharing insights to help improve processes and features. The role also involves nurturing long-term relationships with customers to encourage continued engagement with Conbun’s services.
Qualifications
• Candidates should possess strong Customer Engagement and Customer Satisfaction skills to build positive relationships and ensure a high-quality experience.
• Candidates should possess solid Customer Support and Customer Retention skills to handle queries efficiently and encourage ongoing use of Conbun’s platform.
• Candidates should possess effective Analytical Skills to interpret customer feedback, identify trends, and recommend improvements.
• Candidates should have excellent verbal and written communication skills, with the abil