Job Summary

This hybrid Sr Developer position focuses on designing building and optimizing scalable solutions using Salesforce Data Cloud and Salesforce Agentforce to support complex IT business support operations. The role involves end to end ownership of data integration configuration and automation workflows that enhance service quality enable actionable insights and improve customer and employee experiences while aligning with organizational goals and compliance standards.

Responsibilities

• Design and implement robust Salesforce Data Cloud solutions that enable efficient data unification and segmentation to support critical IT business support processes and reporting needs.
• Develop and configure Salesforce Agentforce capabilities to streamline case handling and service workflows so IT business support teams can respond faster and more accurately.
• Optimize data models and mapping within Salesforce Data Cloud to ensure high quality data improved system performance and reliable analytics outputs for business stakeholders.




• Configure automation triggers and orchestration in Salesforce Agentforce to reduce manual effort improve response times and enhance service consistency for internal and external customers.
• Collaborate with IT business support stakeholders to translate complex operational requirements into scalable Salesforce configurations that directly improve productivity and service reliability.
• Create integration patterns between Salesforce Data Cloud and enterprise systems to ensure secure and timely data exchange that supports accurate reporting and decision making.
• Perform impact analysis estimation and technical design for enhancements and current features ensuring that solutions are maintainable reusable and aligned with platform best practices.
• Review and refine existing Salesforce implementations to identify performance bottlenecks and configuration gaps and propose improvements that enhance user experience and system stability.
• Develop

📌 Sr. Developer (India)
🏢 Cognizant
📍 India