Role: Executive Service Quality Analyst
Experience: 6+ Years
Location: Mumbai, PAN INDIA
Notice Period: Immediate Joiners
Primary Skills: Change Management, Major Incident Management, Problem Management, ITIL / IT Service Management (ITSM), Power BI, Stakeholder Management, Service Quality Management, Service Reporting & MI Reporting, Root Cause Analysis (RCA), SLA / OLA Monitoring & Compliance
Hiring for one of the Big 4's Clients
We are looking for Immediate to 15 Days Joiners
Description
Analyze service quality data, support incident and problem management, and collaborate with IT teams to ensure seamless service delivery. Develop and present insightful dashboards and reports to stakeholders. Act as a single point of contact for stakeholders and ensure timely communication and resolution of service-related concerns.
Responsibilities:
• Analyze Connectivity service quality related data as business analyst
• Support Incident Change and Problem Management processes for effective reporting and working with stakeholders
• Maintain service quality standards to enhance overall performance and compliance
• Monitor service performance metrics identify trends and drive continuous improvement initiatives
• Collaborate with IT teams and business units to ensure seamless service delivery and high availability
• Act as a single point of contact for stakeholders ensuring timely communication and resolution of service-related concerns
• Provide real-time and on-demand reporting solutions using various data analytics tools
• Develop and present insightful dashboards and reports to help stakeholders make data-driven decisions
• Ensure compliance with service agreements SLAs/OLAs and provide visibility on key service metrics
• Outage Management who are responsible for managing data relating to IT service disruption
Requirements:
• Take ownership of assigned tasks and execute them as per agreed timelines with accuracy and minimal supervisio