Job Title: ROCHE

Summary

We are seeking a dedicated professional to join our IT Services division in a role focused on delivering high-quality support through international voice channels. This position is pivotal for maintaining client satisfaction and ensuring seamless operations within our French-speaking customer base. The ideal candidate will leverage strong communication abilities and problem-solving skills to resolve inquiries efficiently while adhering to strict process compliance standards. This opportunity is designed for immediate contributors ready to excel in a energetic, customer-centric environment.

Responsibilities

• Manage and resolve customer queries effectively through direct voice interactions.

• Provide exceptional customer service by addressing concerns with empathy and professionalism.

• Demonstrate superior verbal communication skills to facilitate clear and productive conversations.





• Analyze and solve complex issues to ensure timely and accurate resolutions.

• Strictly follow established operational procedures and compliance protocols.

• Utilize French language proficiency at a C1 level to handle specialized voice processes.

• Contribute to the smooth functioning of international support operations.

Requirements
Requirements:

• Minimum of one year of relevant work experience in customer service or support roles.

• Proficiency in the French language with C1 certification.

• Proven experience in international voice processes and customer-facing roles.

• Strong aptitude for problem-solving and query resolution.

• Excellent verbal communication capabilities.

• Commitment to maintaining process compliance and operational standards.

• Availability to join the team immediately.

📌 ROCHE (Gurugram)
🏢 Vrinda International
📍 Gurugram