Job Description
Manager – Continuous Improvement & Process Discovery
Kraft Heinz Global Business Services | Continuous Improvement
Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More
Job Title
Manager – Continuous Improvement & Process Discovery
Department
Global Business Services (GBS) – Continuous Improvement CoE
Reports To
Senior Manager – Continuous Improvement
Location
GBS GCC Ahemdabad
Six Sigma Requirement
Certified Green Belt (GB) – Required; Black Belt aspirant preferred
Travel
Up to 20%
POSITION OVERVIEW
The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner,
more productive models.
KEY RESPONSIBILITIES
Process Discovery & Improvement Execution
• Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.
• Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.
• Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.
• Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.
• Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.
Data Analysis & Performance Measurement
• Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).
• Build and m