A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity.
Responsibilities
• Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
• System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
• Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
• Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference
• Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.
• Soft Skills: Solid customer service orientation, clear communication, and logical problem-solving.
Qualifications
Graduate
📌 Desktop Support Engineer (Gurugram)
🏢 Digitide Solutions
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.