17 Oct
|
K.R. Mangalam University
|
Gurugram
17 Oct
K.R. Mangalam University
Gurugram
DSW Operations Manager
Department of Student Welfare (DSW) | K. R. Mangalam University
Job Purpose
To manage the day-to-day administrative and operational activities of the Department of Student Welfare, ensuring efficient grievance coordination, documentation, online reputation management (ORM), event support, and communication with students, parents, faculty, and other university departments.
Key Roles and Responsibilities
1. Student Grievance Handling
· Receive, record, categorize, and track student grievances and complaints.
· Coordinate with the concerned departments and university authorities for timely resolution.
· Maintain a grievance register, follow-up records, and status reports.
· Ensure confidentiality and skilled handling of sensitive student matters.
· Escalate unresolved or urgent grievances to the Dean – Student Welfare.
2. Online Reputation Management (ORM)
· Monitor student-related feedback, reviews, and concerns across relevant online platforms and social media channels.
· Coordinate responses to student queries and complaints in consultation with the Dean and authorized university teams.
· Track recurring concerns and prepare periodic ORM reports.
· Coordinate with the Marketing, Admissions, IT, and other concerned departments for appropriate follow-up.
· Ensure that all public responses are accurate, professional, and aligned with university communication policies.
3. File and Documentation Management
· Maintain physical and digital files, registers, official correspondence, approvals, and administrative records.
· Organize student grievance records, meeting minutes, reports, circulars, and official communications.
· Maintain systematic documentation for audits, accreditation, and institutional reporting.
· Ensure timely retrieval, secure storage, and confidentiality of official records.
· Track pending approvals, action items, and deadlines.
4. Event Photography and Media Coordination
· Coordinate event photo shoots, videography, and me
📌 DSW Operations Manager (Gurugram)
🏢 K.R. Mangalam University
📍 Gurugram