Sr Developer position for a global organization working on NICE ContactEngine NICE Engage and NICE Cxone platforms in a hybrid model. Role focuses on designing developing and optimizing contact center solutions that enhance customer experience. The position values automotive industry exposure and promotes inclusive team-oriented problem solving.
Responsibilities
• Design and develop scalable configurations and integrations on NICE ContactEngine to automate customer communication journeys and improve interaction efficiency across multiple channels.
• Implement robust call recording and quality management solutions using NICE Engage to ensure compliant high quality customer interactions that align with regulatory and organizational standards.
• Configure and customize NICE Cxone components including routing flows reporting views and dashboards to optimize contact center performance and operational transparency.
• Collaborate with product owners business analysts and operations teams to translate user stories and functional needs into detailed technical designs and implementation tasks.
• Create reusable components scripts and configuration patterns that standardize solution delivery across projects and reduce future implementation effort.
• Analyze system logs performance indicators and error trends within NICE platforms to identify root causes and implement sustainable corrective actions.
• Coordinate and execute unit testing integration testing and user acceptance support to ensure that each release delivers stable and reliable functionality.
• Develop and maintain technical documentation for configurations integrations and support procedures so that knowledge is easily shared within the team and support functions.
• Work closely with security and compliance stakeholders to ensure that NICE solution configurations follow data protection privacy and audit requirements in all supported regions.
• Partner with contact center operations to fine tune routi
📌 Sr. Developer (Chennai)
🏢 Cognizant
📍 Chennai
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