Service Coordinator – After-Sales & Field Support
Spruce Up Industries Pvt. Ltd. | Pune, Maharashtra | On-site
Experience: Preferably 3–5 years; candidates with around 2 years of closely relevant experience are also welcome.
Department: ISD & After-Sales
Reporting to: Head of ISD & Senior Manager – After-Sales

About Spruce Up
Spruce Up designs, manufactures and supports road-cleaning and industrial cleaning equipment, including Stratus regenerative-air road sweepers, Jatayu garbage suction machines and industrial vacuum equipment. Based in Pune, our teams work across engineering, manufacturing and after-sales service to support machines operating in real working conditions.

About the opportunity
Can you keep a customer service request moving—from the first call through technician coordination, spare parts follow-up and final closure?
We are looking for a Service Coordinator who combines practical machinery understanding with clear communication and reliable follow-through. You will connect customers, field technicians and internal teams,



making sure each request has accurate information, a transparent next action and timely follow-up.
This office-based role offers exposure to machinery service operations, technical teams and the complete after-sales process. It suits someone who enjoys organising work, resolving coordination gaps and taking ownership of pending requests.

What you will do
• Coordinate service requests: Receive enquiries and complaints from customers, operators and technicians; record the issue, priority, assigned person and next action.
• Support field service activities: Coordinate technician schedules for service visits, preventive maintenance, installation and deployment, following technical priorities set by the department.
• Gather complete technical information: Collect machine details, technician observations, photographs and videos so the appropriate specialist can assess the issue.
• Prepare service and spare parts quotations: Use approved tech

📌 Service Coordinator (India)
🏢 Spruce Up
📍 India