Service Delivery Manager – HR Administration
Global Process Owner, HR Administration & Employee Lifecycle (A2W)

Tower: Administer to Work (A2W)
Location: Noida, India (HR Shared Services Hub)
Reports to: HR SSC Regional Hub Director, Noida
Role type: People manager
Scope: Employee data management, lifecycle events (joiners, movers, leavers), HR documentation, time and attendance, and records management

ABOUT THE HUB
Bureau Veritas is building a greenfield HR Shared Services hub in Noida. The hub will bring HR operations that currently run separately in each country into one standardised, digitally enabled service centre. You will design your tower, move work into Noida in structured waves, and run it at scale to global standards.

ROLE PURPOSE
You own HR administration and employee data for every country moving into Noida. You will replace manual, country-specific administration with one digital, standardised lifecycle process. The goal is employee data that stays accurate, compliant and trusted, because every other tower depends on it.

KEY RESPONSIBILITIES
1.



Transition and shared services set-up
• Map current joiner, mover and leaver processes, document practices and time-and-attendance set-ups in each country, and set the baseline.
• Design the A2W target operating model, covering data ownership, maker-checker rules, local document requirements and handoffs to R2P and R2H.
• Lead country-by-country transition, including data cleansing before migration, knowledge transfer and stabilisation.
• Retire legacy manual and fragmented time-and-attendance tools as each country moves across.

2. Process ownership and service delivery
• Act as Global Process Owner for A2W. Own lifecycle process standards for internal moves, promotions, demotions, transfers, contract changes and exits.
• Own employee master-data quality through validation rules, regular audits and data-quality dashboards.
• Run offboarding that is compliant and humane, covering final documents, access rem

📌 Service Delivery Manager (Noida)
🏢 Bureau Veritas
📍 Noida