HIRING | Head – Contact Center | MGM Healthcare Group
Lead a Centralized, Patient-Centric Contact Center for a Leading Healthcare Group.
MGM Healthcare Group is looking for a dynamic and experienced Contact Center Head to lead and strengthen centralized Contact Center operations across the group.
We are seeking a healthcare professional who can combine operational excellence, patient experience, technology, and data-driven decision-making to deliver measurable business outcomes.
Organization: MGM Healthcare Group
Work Schedule: 6 days a week
Key Responsibilities
• Lead centralized Contact Center operations across multiple hospital units.
• Drive patient enquiries, appointment bookings, lead conversions, and revenue generation.
• Establish operational KPIs for call quality, response time, conversion rates, productivity, and patient satisfaction.
• Optimize patient acquisition and engagement across inbound, outbound, digital, and referral channels.
• Leverage CRM, technology, and analytics to improve operational efficiency and service delivery.
• Build high-performing teams through structured performance management, training, and quality assurance.
• Collaborate with hospital operations, marketing, digital, and clinical teams to deliver a seamless patient experience.
Ideal Candidate Profile
• Mandatory: Healthcare / Hospital industry background.
• Proven experience leading Contact Center or Call Center operations.
• Experience in centralized or multi-unit healthcare operations will be an advantage.
• Solid understanding of patient engagement, appointment conversion, operational analytics, and team leadership.
• Excellent stakeholder management and process improvement capabilities.
Interested candidates: Share your updated CV at
[email protected]
If you are passionate about transforming healthcare access, improving patient experience, and driving operational performance, we would love to hear from you.
Know someone who would be a great fit? Tag them
📌 Head – Contact Center (Chennai)
🏢 MGM Healthcare
📍 Chennai