Company Description ADA Tech Solutions Pvt Ltd is a next-generation contact center specializing in fast, reliable, and efficient on-demand customer experience services. The company is powered by highly skilled professionals who work within a culture that aligns individual goals with ADA’s broader vision. With diverse departments including Sales, Marketing, Finance, Education Counseling, Automobile, and IT, ADA offers growth opportunities and a rewarding career journey. The organization is committed to improving customer experience, delivering rapid and cost-effective call center solutions, and meeting client goals with tailored services. ADA aspires to be a global leader in outsourcing solutions by leveraging technology and optimized processes to deliver productive, reliable customer service.
Role Description The BPO Sales Operations role is a full-time, on-site position based in the Pune Division. In this role, the team member will manage and support day-to-day sales processes, including handling inbound and outbound calls, maintaining customer records,



and tracking sales performance metrics. Responsibilities include coordinating with sales and customer service teams, preparing reports, ensuring data accuracy in CRM or internal systems, and supporting lead management and conversion activities. The role involves resolving customer queries related to sales, monitoring adherence to sales workflows, and contributing to process improvements that enhance efficiency and customer satisfaction. The team member will be expected to meet performance targets while maintaining high service quality and professional communication standards.
Qualifications
• Candidates should possess strong Sales and Sales Operations skills, including lead management, pipeline tracking, and supporting the end-to-end sales cycle.
• Candidates should possess excellent Communication and Customer Service skills to engage with clients professionally, handle queries, and ensure positive customer experienc

📌 Bpo Sales Operations (Pune)
🏢 ADA Tech Solutions
📍 Pune